My Starbucks order has become embarrassingly complicated: Grande extra hot skim Chai tea latte, no water (the Chai taste is more potent without the water, a friendly Starbucks employee explained to me after I sent a drink back for another splash of syrup). If there aren’t any other customers within earshot, I might also ask for an extra shot of Chai.
I would never have ordered this in the UK. Complicated orders don’t go over well there. In London, I would get funny looks if I even asked for an extra hot latte. Starbucks patrons in Europe seem to be less picky than their American counterparts. Maybe that’s why I’ve witnessed tipping at shops here, which I rarely saw in London.
But here in Atlanta, I am not the only demanding customer vexing Starbucks employees. I apologized today for the length of the order. The barista told me it wasn’t a problem; in fact, there is another patron who orders the exact same drink! I need to meet this person…




In Starbucks today, a patron who had just finished paying for his sandwich looked distraught. “I don’t have any change for a tip!” he told me. He decided to wait until I paid for my scone so that the cashier could open the register and give him change. 